FAQ

How do I place an order?

​​Simply visit our secure Shop page and follow the simple instructions. Your order will be stored on the system in the event you do not complete it in one session. Orders are updated with quantities and total cost.

Payment and Shipping

Timely shipping is crucial to our loyal customers. Our goal is to ship orders within 2 business days. Whenever an extended delay is expected in shipping your package, our Customer Care team will notify you via email. 

 

All of our shipping rates and methods can easily be seen during the checkout process prior to placing your final order. The rates displayed are reflective of shipping and handling. In most cases you will still find that our shipping rates are lower than our competition because of our negotiated rate schedule with our carriers and we pass much of that discount onto our customers.

We ship from our own distribution center in Miami, Florida. Depending on your location, your order will typically arrive 1-5 business days after it is processed. You will receive a shipping confirmation email as soon as your order leaves our distribution center that will include a tracking number. We offer 2nd day and overnight options as well for an additional cost.​​ We ship to most international destinations. Please contact for shipping rates prior to placing your order.

 
Secure Ordering & Payment Options

We accept all major credit cards and PayPal. We use your personal information to process your order and provide customer assitance. We do not share or sell your email address with any other parties. We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when necessary. The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.

 
Returns & Refunds

Customer satisfaction is our #1 priority at Okonatur Organics. If you are not completely satisfied with your purchase, please return any items within 15 days of purchase to:

Okonatur Organics                                     

Customer Care

4000 Towerside terrace #1410                                              

Miami, Fl 33138

 

All returns must include a copy of your invoice in order to qualify for a refund. Clearance items are final sale only and do not apply to this return policy. Refunds will be issued for the full purchase price less shipping costs.

Buy in Bulk and Save

Looking for larger sizes? Okonatur offers many of the same great products you know and love in larger bulk and industrial sizes for your business. In addition, we provide our organic raw materials in bulk for distributors and food processors.

Organics Overseas Inc
4000 Towerside terrace
Miami, Fl 33138
  • Facebook - Grey Circle
  • Twitter - Grey Circle
  • Instagram - Grey Circle
Tel 786-260-1643

OKONATUR