Embracing the Wisdom of Nature: Frequently Asked Questions
How do I place an order?
Placing an order is quick and easy. Visit our secure Shop page and follow the straightforward instructions. If you're unable to complete your order in one session, don't worry! The system will store your order, including quantities and total cost, for your convenience.
Payment and Shipping
Timely shipping is of utmost importance to our loyal customers. Our goal is to ship orders within 2 business days. In the rare event of an extended delay, our dedicated Customer Care team will immediately notify you via email.
During the checkout process, you will have full visibility of our shipping rates and methods before finalizing your order. The displayed rates include shipping and handling fees. Rest assured, our negotiated rate schedule with carriers allows us to offer competitive shipping rates that often surpass those of our competitors.
We operate from our own distribution center located in Miami, Florida. Depending on your location, you can typically expect your order to arrive within 1-5 business days after processing. To keep you informed, we will send you a shipping confirmation email with a tracking number as soon as your order leaves our distribution center. For expedited delivery, we also offer 2nd day and overnight shipping options at an additional cost. We ship to most international destinations; don't hesitate to get in touch with us for shipping rates before placing your order.
Secure Ordering & Payment Options
We prioritize your security and convenience when it comes to ordering and payment. We accept all major credit cards and PayPal. You can use your personal information solely to process your order and provide customer assistance. We are committed to protecting your privacy and will never share or sell your email address to any third parties. Our website incorporates robust physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. Financial transactions are protected by Secure Sockets Layer ("SSL") encryption, and we implement stringent measures to ensure the security of your personal information within our facilities. Access to your personal information is limited to authorized employees who require it to perform their specific job duties.
Returns & Refunds
Customer satisfaction is our top priority at Okonatur Organics. If, for any reason, you are not completely satisfied with your purchase, you may return any items within 15 days of purchase. Please send your returns to the following address along with a copy of your invoice:
4000 Towerside Terrace #1410
Miami, FL 33138
Just so you know, clearance items are final sales and are not eligible for return under this policy. Refunds will be issued for the full purchase price, excluding shipping costs.
Buy in Bulk and Save
Would you happen to need larger sizes? Look no further! Okonatur offers many of the same beloved products in larger bulk and industrial sizes for your business needs. Additionally, we provide organic raw materials in bulk quantities to distributors and food processors.
Embrace the abundance of nature with Okonatur Organics and experience the benefits of our exceptional products. If you have any more questions, feel free to reach out to our dedicated customer care team.